Ghostwriting Voice SOP — gather voice samples, vocab, stories, approvals, and guardrails before you write for any client
You want to write blog posts, articles, guest posts, or even long reported features for professional websites and magazines, and you want to get paid while your client’s name sits proudly in the byline. This SOP helps you collect the voice data you need before you write a single line, so the editor sees a piece that sounds like the client, fits the publication, and still reads clean and professional. You will not guess the voice, you will not copy your own style by default, and you will not wait until draft three to realise that your sentences feel wrong. Instead, you will sit at your desk, follow a calm checklist, and collect samples, phrases, stories, and guardrails in one organised place, in the same way each time.
You can use this SOP whether you are ghostwriting for a startup founder who wants a byline on a big tech website similar to WIRED, a doctor who wants an opinion piece in a health journal, or a marketing leader who wants guest posts on niche industry blogs. Your goal is always the same: make the writing sound like them while still respecting the expectations of the publication that is paying for quality, accuracy, and clarity.
Why you collect voice data before you even outline the article
When you start ghostwriting it feels natural to jump straight into outlines, headlines, and clever hooks, especially if you are used to writing under your own name. However, if you do this without a voice intake you quietly drag your own habits into your client’s piece. Your favourite phrases sneak in, your pacing takes over, and your jokes or metaphors may not match the person whose name will appear on the article. An editor at a serious magazine might sense that the founder did not speak that way, and your client may feel uncomfortable sharing the link, even if the information is technically correct.
In a professional ghostwriting setup you reverse the order. First you collect voice inputs, then you translate those inputs into a structured voice file, and only then do you plan the content structure and argument. You listen to how your client talks in calls, you read how they write in past posts, and you note their favourite verbs, sentence length, and emotional range. You also collect stories and examples they love to repeat, plus the topics they never want to touch, and the boundaries they want respected around privacy, company secrets, and sensitive issues.
This SOP keeps everything focused on data collection. You will not write pitch emails here and you will not design the final outline. Instead, you will leave this document with a clear set of notes that say: “This is how this person sounds, these are the phrases they love, these are the stories we can use, and these are the lines we must never cross.” With that in place, every future article for them becomes faster, safer, and more profitable for you.
The 15-minute desk snapshot for any new ghostwriting client
You will often get a new client and a tight deadline at the same time. Before you panic, you can run this simple 15-minute snapshot. In one short session you will gather enough voice data to avoid the most common mistakes and you will create a basic voice sketch that you can refine later with deeper interviews and extra samples.
15-Minute Ghostwriting Voice Snapshot — minute by minute
- Create a folder on your computer named ClientName_Voice and inside it create subfolders: Text, Audio, Video, Notes.
- Open three tabs of existing material where your client is already visible to the world, such as LinkedIn posts, past blog posts, existing articles, or interview transcripts.
- Open one place where they speak out loud, such as a recorded talk, a podcast episode, a webinar clip, or a video interview, if it exists.
Intent line to write at the top of your notes: “I will capture how [Client] naturally speaks and writes, so their next article on [Target website] sounds like them, not like me.”
- Read one full post or article slowly and note whether the voice feels calm, energetic, playful, serious, or a mix, using your own words.
- Notice the point of view: do they usually say “I,” “we,” or “you”? Write one line that starts with “They mostly speak as…” and fill it in.
- Underline or copy two sentences that feel especially “them” and paste them into your notes for later analysis.
- Scan three short pieces of writing and copy down any phrases you see repeated or any unusual words they clearly enjoy using.
- List three adjectives that describe their personality on the page, such as “direct,” “optimistic,” “wry,” or “encouraging.”
- Look at sentence shapes. Do they lean on short, sharp sentences, or do they enjoy longer, flowing ones with commas and side comments?
- Play a two- to three-minute clip of them speaking and write down, word for word, one short section where they sound most like themselves.
- Notice if they tell stories, use analogies, ask rhetorical questions, or stack facts in a row.
- Write one sentence in your notes: “When they speak out loud, they sound like [descriptor] who [behaviour].”
- Write one short paragraph, in your own words, that describes their voice as if you were explaining it to another ghostwriter.
- Under that paragraph, create a simple checklist with boxes for: point of view, formality, energy, emotion level, story usage, and favourite phrases.
- Tick what you already know and circle what is still unclear, so you know what to ask in the next live call with them.
The anatomy of a ghostwriting voice file — what you actually collect
People talk about “capturing voice” as if it were a mysterious magic trick, but as a working ghostwriter you need something more practical. In this SOP, “voice” is not one vague feeling, it is a small set of observable ingredients that you can listen for, write down, and deliberately copy. When you name these ingredients, you stop guessing and you start measuring. That is what editors and repeat clients pay for.
The table below gives you seven simple groups of data. You can think of them as sliders and switches that you will eventually set in your own drafts. For each group you will write one or two lines in plain language. When you return to this voice file three months later you should still understand exactly how to write for this person even if you have not spoken to them in a while.
| Voice ingredient | What you observe & write down | How you use it when you draft |
|---|---|---|
| Point of view | Do they mostly use “I,” “we,” or “you”? Do they switch between perspectives in long pieces? | You decide whether the article presents them as a personal storyteller, a company representative, or a mentor talking directly to the reader. |
| Formality & rhythm | How formal is their language? Do they prefer tight, short sentences or longer ones with plenty of commas and asides? | You adjust sentence length, contractions, and paragraph breaks so the piece “breathes” like they do when they speak. |
| Emotional range | Are they mostly calm and analytical, or do they move between excitement, frustration, curiosity, and humour? | You decide how often to show feeling in the writing and how strongly to phrase wins, losses, and lessons. |
| Vocabulary & jargon | Which technical terms, metaphors, or casual words show up again and again? Which buzzwords do they avoid? | You build a vocabulary bank that you can sprinkle naturally through drafts without overloading every paragraph. |
| Structure habits | Do they love bullet lists, step-by-step breakdowns, or story-first openings? Do they always end with a takeaway or a question? | You design the outline to respect their usual habits, while still matching the structure that a publication expects. |
| Stories & examples | Which personal stories do they retell to explain their ideas? Which examples do they use for credibility? | You create a story bank so that you reuse strong stories in different pieces without repeating them too often. |
| Guardrails & limits | Which topics, opinions, or names are off-limits? What must always be fact-checked or approved before publishing? | You protect their reputation and your relationship by never crossing agreed boundaries in any draft. |
Template_01: Ghostwriting Voice Canvas — [Editable] Fill your own client data
You can complete this canvas after one or two calls plus a quick sample review. Do not aim for perfection at first. Aim for “accurate enough that my first draft will not feel like a stranger.” Later, you can refine each box with more examples, quotes, and stories.
Pre-filled example for the Ghostwriting Voice Canvas — Sample client: climate-tech founder writing for big tech outlets
This example shows how your finished canvas might look for a fictional founder of a climate-tech startup who wants bylined essays on respected tech and science websites. The details are made up, but the structure is realistic. Use this as a guide when you fill your own client data.
Story bank & anecdote map — where you store the client’s lived moments
Voice is not only about mood and vocabulary. Many clients repeat certain stories again and again in meetings, keynotes, and casual conversations. These stories are precious raw material because they carry their beliefs, their sense of humour, and their way of making sense of the world. As a ghostwriter, you will build a story bank where you collect each story in a structured way, so you can plug it into future articles without rewriting it from scratch every time.
Your goal is not to hoard every memory they have. Your goal is to capture representative stories that show how they think, how they treat people, how they handle risk, and how they explain change. You will also mark stories that are sensitive or require extra approval, so you never accidentally reveal something that should stay private or informal.
| Story label | What happens (1–2 lines) | Emotion | Lesson or use-case | Sensitivity / approval |
|---|---|---|---|---|
| “First big failure” | A product launch flops because the team ignored early user feedback. | Embarrassment → clarity → determination | Use in pieces about learning from mistakes, humility, and building better systems. | OK to use publicly, but avoid naming specific clients or teammates. |
| “Unexpected mentor” | A senior colleague gives tough feedback that changes how your client thinks forever. | Defensiveness → reflection → gratitude | Use in leadership essays and pieces about feedback culture. | Check names and company details; anonymise if needed. |
| “Data that shocked us” | A single chart or field observation shows that a core assumption was wrong. | Surprise → urgency | Use in analytical articles and explainers about why a new direction is necessary. | Must be backed by verifiable sources; legal review if numbers are market-moving. |
| “Everyday user” | A simple story about a user, customer, or community member whose life changed. | Empathy → hope | Use in human-centred sections of features and guest posts. | Get consent where possible; anonymise details if sensitive. |
Source map — where you hunt for voice samples without wasting time
Before you ask your client for more calls or long questionnaires, you should quietly harvest the voice material they already have in public. Many busy founders and professionals have left a trail of posts, interviews, panel videos, and newsletters. This section helps you search in a structured way so you do not scroll endlessly through social feeds hoping to stumble on a useful line.
Signal strength heatmap (5 = clear, 1 = weak)
Guardrails and risk map — protect your client, the publication, and yourself
When you ghostwrite for serious outlets, especially in topics like health, finance, security, or public policy, voice is not only a style choice, it is a risk surface. A careless joke, an exaggerated claim, or a story told without consent can damage your client’s reputation and your own future with editors. That is why your voice intake must include a small but explicit risk map and guardrail list that you keep in front of you whenever you draft.
You will not solve every possible problem in advance, and you cannot promise that there will never be controversy. However, you can decide together which areas are sensitive and which checks must happen before anything leaves your client’s side. This simple habit makes your work feel safer to editors, because they see that you and your client take responsibility for accuracy and fairness instead of hoping that a copy-editor will fix everything at the end.
| Risk area | Example topics | Guardrail you write down |
|---|---|---|
| Legal & compliance | Regulation, investment advice, medical claims, security incidents. | “These topics require an extra review by [lawyer / compliance lead] before any draft is sent to a publication.” |
| Confidential or internal | Unannounced products, internal conflicts, investor details, salaries. | “We never publish internal numbers or names without explicit written approval in this specific context.” |
| Reputation & fairness | Criticism of competitors, past employers, or public figures. | “We criticise ideas and systems, not individual people; we offer context and sources, not rumours.” |
| Identity & privacy | Stories involving family, children, vulnerable groups, or trauma. | “We anonymise sensitive details and ask for consent where possible before sharing stories that are not our own.” |
How a strong voice SOP increases your ghostwriting income
Many beginners see ghostwriting only as a way to write more words behind the scenes, but established ghostwriters know that the real asset is the voice system you build for each client. When you keep a clear, updated voice file, you can onboard new publications faster, hand over research to assistants without losing tone, and justify higher fees because you are doing more than stacking sentences. You are protecting brand trust.
You can also turn this SOP into a visible part of your offer. Instead of saying “I can write you four articles per month,” you say “I will first build a voice file with samples, vocabulary, stories, and guardrails, then write pieces that sound like you and meet the standards of serious outlets.” For a founder who dreams of bylines on high-profile websites, that is a much more concrete promise, and it puts you in a different category than generic content writers.
When your voice file is accurate, your first drafts need fewer tone corrections, which means you can take on more paying work or spend extra time on research and structure instead of rewriting entire sections.
Clients start to see you as a long-term partner who understands their thinking, not just a writer-for-hire. This often leads to retainers, referrals, and opportunities to ghostwrite for speeches, books, or internal documents as well.
Advanced Voice Layers — make your ghostwritten articles sound like the real person in any outlet
You already have a basic voice intake where you look at a person’s past writing, you notice their tone, and you collect a few examples, and now you will go deeper so that your ghostwritten blog post or article or magazine piece or guest post or journal-style essay sounds natural and respectful everywhere, including on a high-standard website like a technology magazine or a serious business blog. In this advanced part you do not write pitches or outreach emails, and you only build a rich database of voice samples, vocabulary lists, favourite stories, personal boundaries, topic guardrails, and approval habits so that when you finally sit down to write, you already know how the person would likely speak, think, and react on the page.
You will treat this like building a “voice operating system” for one client or one expert. You will collect raw materials now in a structured way, then you will reuse them to write different pieces for different outlets later, for example a news-style post for a tech magazine, a how-to article for their own blog, and a thought leadership column for a business website, all with the same voice feeling consistent.
Voice Pillars Canvas — define the stable parts of the person’s voice
A strong ghostwriting voice is not one random sample that you copy once, it is a small group of stable “pillars” that stay true even when the topic, outlet, or format changes. You will map four simple pillars and you will write complete sentences, because short labels like “confident” or “friendly” are not enough to guide real writing.
Authority type: [e.g., “hands-on practitioner”, “research-backed analyst”, “curious generalist”].
Evidence style: Do they lean more on personal experience, data and reports, case studies, or expert quotes?
Comfort zone: What subjects do they speak about with full confidence, and what topics do they only touch lightly?
Sample line from their own words: Paste one sentence that feels very “them” when they claim something.
Friendliness level: Calm, kind, teasing, serious, playful?
Directness: Do they speak in soft suggestions or clear commands?
Empathy markers: Notice if they use phrases like “I know this feels…” or “You might be worried that…”.
Sample line: One short sentence where they comfort, motivate, or encourage the reader.
Average sentence length: Short and punchy, medium and balanced, or long with many clauses?
Paragraph rhythm: Notice if they use one-line paragraphs, or if they group ideas into bigger blocks.
Favourite patterns: Do they often start sentences with “And”, “But”, or “So”? Do they like questions?
Sample line: Copy a full paragraph that shows their natural rhythm in a blog or email.
Humour: Do they use jokes, light sarcasm, playful analogies, or do they stay serious?
Opinion strength: Mild, moderate, or strong hot takes? Do they name disagreements openly?
Off-limit zones: Topics, phrases, or angles they never want to see in their name.
Sample line: A sentence where they show strong opinion or clear boundary in their own words.
Optional sliders — place one thumb for each pillar
Voice Sample Bank — collect, label, and slice real examples
A voice sample is any piece of content where the real person has already approved the words or wrote them directly, such as blog posts, LinkedIn threads, email newsletters, podcast transcripts, talk scripts, or long replies in chat. You will collect at least ten short samples and you will label them with clear tags. You will intentionally choose samples that match the style of the outlet where you want to publish, for example you prefer analytical samples if you are aiming at a tech magazine, and you prefer casual teaching samples if you are aiming at a beginner blog audience.
| # | Source & link | Context | Voice tag | Why this sample is useful |
|---|---|---|---|---|
| 01 | [Paste URL or file name] | [Blog post / email / podcast / talk / social thread] | [e.g., “teaching”, “rant”, “story”, “announcement”] | [One sentence on what this reveals about tone or structure] |
| 02 | [Paste URL or file name] | [Context type] | [Voice tag] | [Usefulness note] |
| 03 | [Paste URL or file name] | [Context type] | [Voice tag] | [Usefulness note] |
| 04 | [Paste URL or file name] | [Context type] | [Voice tag] | [Usefulness note] |
| 05 | [Paste URL or file name] | [Context type] | [Voice tag] | [Usefulness note] |
Highlight map — what you pull out of each sample
Vocabulary Bank & Banned Words — sound like them and avoid off-brand terms
Many ghostwritten pieces feel fake because the writer uses their own favourite words instead of the client’s. You will build two lists: a “Yes” bank of preferred words and phrases, and a “No” or “Soft No” list of words that feel wrong or exaggerated when used in that person’s name. This bank is especially helpful when you write for a serious outlet that has its own style guide, because you need to respect both the outlet voice and the person’s voice at the same time.
Everyday words, metaphors, and phrases that naturally show up in their speech and writing, for example “unpack this”, “zoom out”, “messy middle”, “real-world example”, “step-by-step”.
Over-hyped adjectives, cliches, or jargon that they never use or that make them sound like a different person, for example “crushing it”, “insane growth”, “disruption ninja”, or whatever they complain about.
| Category | Example phrases (YES bank) | Example phrases (NO / SOFT NO) | Your note for future drafts |
|---|---|---|---|
| Everyday verbs | “build”, “test”, “ship”, “debug”, “tweak” | “crush”, “kill it”, “dominate” | Use simple, concrete verbs; avoid violent metaphors unless they ask. |
| Adjectives | “reliable”, “practical”, “specific”, “evidence-based” | “epic”, “insane”, “mind-blowing” | Stay grounded with calm adjectives, especially for serious outlets. |
| Metaphors | “toolbox”, “map”, “playbook”, “lab” | “rocket ship”, “unicorn”, “magic button” | Choose metaphors that match their industry and personality. |
| Readers’ address | “you”, “you and your team”, “fellow builders” | “guys”, “dear friends”, “my tribe” (if they dislike these) | Respect how they refer to people, and stay inclusive. |
| Intensifiers | “really”, “very”, “fairly”, “deeply” (chosen sparingly) | “literally” when not literal, “super” in every line | Use intensifiers with intention; do not sprinkle them everywhere. |
Signature Story Library — collect repeatable stories and angles
A ghostwriting voice feels real when the person’s own experiences show up in a safe and consistent way. You will create a “signature story library” with short cards that describe each story, its emotional tone, and where it can be used. These stories can later support articles for high-credibility outlets, because they add human detail that pure analysis cannot provide.
| Story label | Short description | Emotional tone | Safe details vs private details | Appropriate formats |
|---|---|---|---|---|
| [Example: “First startup crash”] | [One sentence: what happened and what they learned] | [Light, honest, hopeful, or something else] | [Which facts can be shared and which must stay private] | [Blog, podcast story, long feature, personal newsletter] |
| [Story #2] | [Short description] | [Tone] | [Safe vs private list] | [Formats] |
| [Story #3] | [Short description] | [Tone] | [Safe vs private list] | [Formats] |
Guardrails & Red Lines — decide what the voice must never say
A guardrail is a clear rule that protects the client’s reputation, legal risk, and personal values. As a ghostwriter you respect both your own ethics and theirs. Guardrails are especially important when you write articles for major publications, because those outlets also have standards about conflicts of interest, health claims, investment advice, and political positions. You will write each guardrail in simple language so there is no confusion later.
| Area | Guardrail statement | Example of allowed line | Example of disallowed line | Action if unsure |
|---|---|---|---|---|
| Medical / health | We do not give medical advice or promise cures. | “Talk to a qualified doctor about your options.” | “This method will cure your illness in seven days.” | Check with client and outlet; soften claim or remove. |
| Financial / investing | We do not recommend specific stocks or guarantee returns. | “Here are the factors to consider before investing.” | “Buy this coin now; you cannot lose.” | Use general education and risk warnings instead. |
| Competitors | We do not insult named competitors or individuals. | “Some tools have these trade-offs.” | “Only a fool would use that product.” | Frame critiques as neutral comparisons. |
| Politics / sensitive topics | We keep political comments rare and thoughtful, if at all. | “This policy may affect small businesses in this way.” | “Anyone who votes for X is stupid.” | Ask client if a topic is important enough to address. |
| Credentials | We never exaggerate degrees, titles, or experience. | “I have worked in this field for eight years.” | “I am the world’s top expert on this subject.” | Double-check LinkedIn and official bios before stating facts. |
Approval Ladder — decide who signs off and at which stage
Voice work fails when nobody is sure who can say “yes” or “no” to a draft. You will build a simple approval ladder so that you know when to show samples, when to show outlines, and when to show full drafts, and you will write down who can approve each step. This is important when you ghostwrite for someone who publishes both on their own blog and on external outlets, because an external magazine editor also has final control over the piece.
- Collect 5–10 samples and complete your voice pillar canvas.
- Share a one-page summary with the client: “Here is how I hear your voice.”
- Ask them to confirm or adjust the sliders and examples.
- Write a short 200–300 word sample paragraph in their voice for a target outlet type (for example an explainer paragraph in a tech magazine style).
- Share side-by-side with one original sample so they can compare the feel.
- Record comments like “this feels slightly too formal” or “this is perfect”.
- Create a bullet outline showing where their stories, opinions, and main phrases will appear.
- Highlight any sensitive parts that need extra approval, such as names or strong claims.
- Get sign-off on the outline before writing a full draft.
- Deliver the full draft and mark any lines where you took voice risks (for example a new metaphor or stronger opinion).
- Collect feedback by asking, “On a scale of 1–5, how much does this sound like you?”
- Adjust your voice bank and guardrails based on their notes.
Outlet Adaptation Grid — keep one voice across many websites
A good ghostwriter keeps the core of the voice stable while adjusting surface details like sentence length, level of detail, and structure to match each outlet. You will build a grid that pairs your client’s voice with at least three outlet types: a serious magazine, a mid-level industry blog, and a personal blog or newsletter. You will write short notes on how to adapt each pillar for each place.
| Voice element | Serious magazine / journal | Industry blog / guest post | Personal blog / newsletter |
|---|---|---|---|
| Authority pillar | Explicit sources, careful claims, formal evidence. | Mix of experience and data, friendly references. | More personal stories, behind-the-scenes comments. |
| Warmth pillar | Respectful and calm, limited direct address. | Helpful and conversational, “you” appears regularly. | Very personal, uses “I” and “you” freely, more emotional. |
| Energy pillar | Medium sentences, fewer exclamation marks, less slang. | Varied sentence length, some informal connectors. | Short and long sentences mixed, playful questions. |
| Edge pillar | Subtle opinions, balanced views, minimal humour. | Clear stances with reasons, safe light humour. | Stronger views, playful moments, safe jokes. |
| Vocabulary | Follows outlet style guide, avoids marketing hype. | Uses industry terms with light explanation. | Everyday language, explains jargon more slowly. |
Feedback Log — let the voice evolve instead of staying frozen
Voice is not static. As your client publishes more, appears on podcasts, changes roles, or learns new things, their preferences shift. You will keep a feedback log where you record comments from the client and from editors, and you will turn those comments into simple rules. This helps you improve with each assignment and makes your ghostwriting more valuable over time.
| Date | Source | Exact feedback | What you change in the voice system | Next-step rule |
|---|---|---|---|---|
| [YYYY-MM-DD] | [Client / Outlet editor / Self review] | “This feels slightly too casual for this magazine.” | Move formality slider one step to the right for serious outlets. | Use fewer contractions and remove soft slang in magazine drafts. |
| [YYYY-MM-DD] | [Client] | “I like when you add a short personal story near the start.” | Add a note to include one quick story in intros when allowed. | Plan a 2–3 sentence story in the first third of the piece. |
| [YYYY-MM-DD] | [Editor] | “Please link to primary research instead of summarising secondary reports.” | Update proof bank to highlight primary sources first. | Collect at least one primary source per key claim. |
Ghostwriting Voice Checklist — one-page review before you draft
Before you start writing any new article, guest post, or magazine feature in someone else’s name, you will quickly scan this checklist. It reminds you to open the right samples, respect guardrails, and match the correct outlet adaptation, instead of relying only on memory.
| Area | Question | Yes / No |
|---|---|---|
| Voice pillars | Have I reviewed the four pillars and recent feedback updates? | □ |
| Samples | Have I opened at least two reference samples that match this outlet type? | □ |
| Vocabulary | Have I checked the YES / NO vocabulary lists for this client? | □ |
| Stories | Do I know which signature story or example I will use, and is it approved? | □ |
| Guardrails | Have I read the guardrail table and checked for sensitive areas in this topic? | □ |
| Outlet fit | Have I selected the correct column in the outlet adaptation grid? | □ |
| Approval ladder | Do we know who must approve the outline and the draft before submission? | □ |
| Ethics | Am I avoiding exaggerated claims and respecting the outlet’s integrity guidelines? | □ |
Practice Sprint — build a voice file for one imaginary client
To practise this system before you work with a real client, you can create a “practice client” based on a public figure whose content you can legally read and summarise, such as a well-known founder’s blog or a frequent columnist in a magazine. In this sprint you will complete a mini version of the voice system in thirty minutes.
Pick one public figure, open three pieces of their writing, and fill in the four voice pillars quickly with what you notice.
Build a small vocabulary bank with ten YES words and ten NO words, plus three signature phrases you see more than once.
Identify two or three signature stories they tell about themselves, and write short cards for each in your story library.
Draft a 150–200 word sample paragraph in their voice for a technology or business outlet, then compare it with their real writing and adjust your notes.
Your ghostwriting voice system is ready to use
You now have a full ghostwriting voice SOP that helps you collect real samples, decode pillars, build vocabulary banks, log stories, respect guardrails, and manage approvals before you ever draft an article. You can reuse this system for each new client, and you can also build separate versions when one client writes for multiple outlets with different tone expectations, such as a strict technology magazine, a friendly industry blog, and their own casual newsletter.
When you follow this SOP, your ghostwritten articles will feel much closer to the real person, editors will see consistency across pieces, and clients will trust you with more visible work, including guest posts, co-authored pieces, and high-profile interviews. This trust and consistency make it easier to negotiate fair rates, recurring retainers, and long-term collaborations that support your income as a writer.
Keep this document as a living system, update it after every project, and treat each improvement as an asset that makes future work smoother. With time your ghostwriting voice skills will become one of the main reasons clients choose you, and one of the main reasons editors enjoy working with you.